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Terms & Conditions

These Terms and Conditions May Change

We reserve the right to update or modify these terms and conditions at any time without prior notice. Your use of jlc.jptamerica.com following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.


Limitations of Liability

The Japan Language Center shall not assume any responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website or your downloading of any materials, from this website. IN NO EVENT WILL THE Japan Language Center NOR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, RETAIL PARTNERS NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEB SITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE, ANY WEB SITES LINKED TO THIS WEB SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

IN THE EVENT OF ANY PROBLEM WITH THIS WEBSITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEBSITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEB SITE, YOU AGREE THAT YOUR REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER’S OR SUPPLIER’S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEB SITE. This site may include inaccuracies, mistakes or typographical errors. jlc.jptamerica.com does not warrant that the content will be uninterrupted or error free.


Copyright and Trademark

Unless otherwise indicated, material on this website, including but not limited to texts, images, illustrations, software, audio clips, video clips, animation files, is subject to the copyright and trademark rights of The Japan Language Center. Consequently, the material on this website may not be copied, reproduced, modified, posted, transmitted, distributed, in whole or in part in any form whatsoever, without the prior written consent of The Japan Language Center. All rights reserved.


Products, Content and Specifications

All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state and international laws in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.


Shipping Limitations

We only ship to Canada and the United States.

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website. All purchases from this website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.


Duties and Taxes

You are responsible for duties and taxes in your country. All items entering a foreign country are subject to customs inspection and assessment of the duties and taxes in accordance with that country’s national laws.


Your Account

You are responsible for maintaining the confidentiality of your account and password information, and you agree to accept responsibility for all activities that occur under your account and password. This website and The Japan Language Center reserves the right to refuse service, terminate accounts remove or edit content or cancel orders.

By placing an order, you warrant that you are over 18 years of age, and that you are providing jlc.jptamerica.com with accurate, truthful information and that you have the authority to place the order.


Refund and Cancellation Policy (Japan Language Center Online Shop Only)

New, unused full-price merchandise purchased at Japan Language Center Online Shop may be returned within 30 days of purchase if you are an individual customer. Bookstores and institutes can return within 6 months within the invoice date. All merchandise must be returned in sellable condition, otherwise, an exchange would not be allowed. You must send back the merchandise to our warehouse below. We will not bear the shipping fee for returns. The refund will be refunded to the credit card used for purchasing the item, and shipping fee is not included in refund.

JPT AMERICA, INC.

243 East Redondo Beach Boulevard,

Gardena, CA 90248

Validity for Returns

All returns would need to be raised within 30 days of the invoice date for online orders.

You will need to include your original invoice together with the item(s) in its original condition and packaging.

Kindly print and send your receipt to “info@jptamerica.com” for your returns.

We will not bear the shipping fee for returns. The refund will be refunded to the credit card used for purchasing the item, and shipping fee is not included in refund.


Cancellation

We offer a no-cancellation policy on all merchandises. However, item is not shipped yet, cancellation may be possible. Please contact us if you need to cancel. Sales item(s) are non-exchangeable non-returnable either via our online shop.

We reserve the right to reject any form of exchange without the original receipt.


Shipping & Delivery Policy

We only ship to Canada and the United States. Please note that we do not deliver to PO Boxes, military and restricted areas, all naval ports and Jurong Island.

On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the checkout page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.


Orders status & Tracking

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 3 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.


Taxes, Duties & Traffs

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.


Mode of Payments

We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.


Terms of Use

Electronic Communications

When you visit this website and/or send email to us, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures and other communications that we sent you electronically satisfy any legal requirement that such communications be in writing


Exclusions of Warranties

The Japan Language Center makes no representative or warranty regarding the good working order or condition of this website, its suitability for use, or that its use will be uninterrupted or error-free. All information or material provided in this website to you “as is” and without warranties of any kind, expressed or implied, including without limitation, warranties or conditions of merchantability, fitness, quality, durability or suitability for any particular purpose, or non-infringement.